Shipping policy
📦 Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed the next business day.
Because our products are made in small batches, occasional delays may occur during high-volume periods. If that happens, we’ll keep you posted.
🚚 Shipping Methods & Delivery Time
We currently ship using temperature-controlled packaging to protect product quality.
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Standard Shipping: 2–5 business days after shipment
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Expedited Shipping: 1–2 business days after shipment (when available)
Shipping times may vary based on location, carrier delays, or weather conditions.
❄️ Temperature-Sensitive Products (Important)
Our products are perishable. Once an order leaves our facility, responsibility transfers to the carrier.
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Packages may arrive partially thawed but still cold — this is normal and safe.
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Refreeze immediately upon delivery.
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If delivery is delayed due to incorrect addresses, missed deliveries, or carrier issues, we are not responsible for spoilage.
We strongly recommend shipping to a location where someone can receive the package.
📍 Shipping Restrictions
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We currently ship within the continental United States only.
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We do not ship to P.O. Boxes.
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Certain products may be restricted during extreme heat periods for safety reasons.
🔄 Returns & Refunds
Due to the nature of our products:
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All sales are final
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We do not accept returns on perishable items
If your order arrives damaged, incorrect, or missing items, contact us within 24 hours of delivery with photos so we can make it right.
📩 Order Issues & Support
If you have questions about your order, shipping status, or delivery concerns, please reach out through TikTok Shop messaging within 24 hours of delivery.